Frequently asked questions (FAQs)

Checkout the answers of your questions. Is your question not listed? Simply ask your question at our helpdesk.

Contact us through our helpdesk

Need direct support? We’ve got you coverd. Contact our help desk directly and one of our consultants will help you.

How long does it take to set up a project environment?

Setting up a project environment is a matter of hours. If there is a framework and accounts, we create the project and distribute the accounts to the right people.

Do I have to install software if I want to use Alfamail software?

No, Alfamail is a web app. All you need is a web browser and internet connection. You can then use Alfamail from your mobile, tablet, laptop and desktop.

Are there graduated prices if I register multiple projects?

Please contact us by phone on telephone number +31 85 0498163.

My project has ended. How do I now have access to my data?

Please contact our support who will handle it for you.

I would like a trial license, is that possible?

Yes, that’s possible. With a trial license, you can try the software yourself at your leisure. Feel free to contact us and we will discuss the possibilities.

Are there costs for setting up the project?

This differs per subscription form:

Yes, for a project subscription we create your environment, assign users to roles and configure reports.

No, with an organization subscription you can do it all yourself: create and manage your own projects.

What is the difference between the available plans?

Project subscriptions are best for organizations that want to use Alfamail for one project or a few projects. If you want to standardize the way of working in your organization and maximize the benefits of Alfamail, the organizational plan is the best fit. You can create and manage projects based on your own project templates.

Setting up a project environment is a matter of hours. If there is a framework and accounts, we create the project and distribute the accounts to the right people.

No, Alfamail is a web app. All you need is a web browser and internet connection. You can then use Alfamail from your mobile, tablet, laptop and desktop.

Please contact us by phone on telephone number +31 85 0498163.

Please contact our support who will handle it for you.

Yes, that’s possible. With a trial license, you can try the software yourself at your leisure. Feel free to contact us and we will discuss the possibilities.

This differs per subscription form:

Yes, for a project subscription we create your environment, assign users to roles and configure reports.

No, with an organization subscription you can do it all yourself: create and manage your own projects.

Project subscriptions are best for organizations that want to use Alfamail for one project or a few projects. If you want to standardize the way of working in your organization and maximize the benefits of Alfamail, the organizational plan is the best fit. You can create and manage projects based on your own project templates.

The brains behind Alfamail

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