Many canal walls in Amsterdam are at the end of their lives. Replacing these walls is a complicated project that can take up to five years of preparation and execution per part. We need a good project management and communication tool to manage these projects and minimize the risks. ISO 29481 is very valuable for this.

We mainly communicated via email before we had Alfamail. It was sometimes difficult to find things and you had to search many systems. In Alfamail, all information is kept in a safe archive outside our own organization. This archive is easy to search. We have more control over information during and after projects.

We have seen that ISO 29481 can be used for many different purposes. For example, to improve internal processes. In 2016, we created a procurement framework for the procurement of civilian services. In 2017, we set up a framework for external staff. We believe that Alfamail is a very broad employable tool.